We use a trusted, third-party ID Verification and fraud management service called Chargeback Resolver to protect our store from the many fraud attempts that the e-commerce world faces. Sometimes, when a customer places an order, the order needs additional verification. If Chargeback Resolver emails you, it means that there were a number of flags that arose in the system. In this case, more information from the customer is necessary in order for our payment processor to feel comfortable with the "risk" of the order. The best way to get your order fulfilled as soon as possible is to reply to any requests from Chargeback Resolver. Ultimately, we rely on them to handle this process but if any further questions or concerns arise, please feel free to reach out to us directly.